Noncore Solutions offers inbound customer services 24 hours, round the year. So, your organization will never miss any calls, as your customer satisfaction needs are efficiently shouldered by us. Our call center is equipped with state of the art Avaya infrastructure and latest blended call center technology, some are listed below:

Robust technology setup
24x7 Capabilities
Redundancies at every level
Multilingual staffing capabilities
Avaya Predictive Dialers
Automated voice recording

Every single call, routed in our call center is efficiently handled by highly trained and professional customer service representatives and we make sure your customer is satisfied and gets the right information for his queries.

Order Taking

Noncore Solutions provides quality order taking services and our representatives are focused on providing 100% client satisfaction. Some people are not comfortable placing online order and like to speak to a person to order. “We help your customer placed their order over the phone to a live person”.

General Information / Enquiry Service
Noncore Solutions call centers are built with the purpose of having an information center handling all customer enquiries. We provide all the information required by a customer to have a full understanding of your products and services.
We provide enquiry services in the following ways:

Telephone Response
Website Response
E-mail Response
Multi-lingual Voice Response

Technical Support Services
Noncore Solutions have highly skilled and technical IT representative providing specialized technical support / IT helpdesk services.
We offer Technical Customer Solutions and Support for:

Troubleshooting calls for software, hardware and internet service problems
Up sell / Cross sell calls
Corporate helpdesk
Warranty or post-warranty support

Toll Free Services
Noncore Solutions provides toll free inbound call handling services with 24 hours live response. Toll free numbers are popular in the marketing for most company’s advertisements. As the customer dials the toll free number, our representative on the other side of the line provide answers to their questions.
Benefits:

Live Response Handling made possible.
Stay connected - 24x7.
Ensuring that customer doesn’t go to next available competition services.
Provide ease of convenience to your customers.
Generate extra revenues and profits from potentially lost leads.

Outbound telemarketing
Enables you to reach your customers in an exciting and innovative way, Noncore Solutions outbound call center helps you to meet and exceed your sales in very effective and efficient manner.
We provide customized outbound services that include:

Direct Telemarketing
Order Processing
Surveys and Market Research
Lead Generation
Voice and Email Follow-up Services
Product / Service Promotions

Frequent FAQs

Noncore solutions

Performance Management

Core Support